Australian Owned and Operated

Shipping & Returns

Orders placed before 2pm are next day delivery within Cairns & Townsville metro areas.

Our delivery drivers are required to obtain a signature for all deliveries.

All deliveries are attempted once. For those deliveries that are unsuccessful, the order will be returned to our warehouse and we will attempt a second delivery. If we are unable to deliver on a second occasion, we will attempt to contact you by email or telephone.

When ordering, please state the floor level of your delivery address if it is not at ground level. Please note, we can only deliver to a physical address. Examples of addresses we cannot deliver to include but are not limited to, PO Boxes, Parcel Lockers & Locked Bags.

There may be unforeseen circumstances where we are unable to meet our next day delivery promise. These include but are not limited to:

  • Weather conditions limiting access to delivery areas
  • Technical and website related issues
  • Transport and or logistical issues

There may be times where your order will be split and delivered to you in separate deliveries.

On some rare occasions your ordered items may be on backorder. This means we don’t have enough stock to fulfil your order. These backorder items will be delivered to you at a later date when our suppliers are able to fulfil our orders.

*For delivery of Tosco Back To School Orders please refer to BTS website https://booklist.officebrands.com.au/tosco

Delivery Cost Townsville & Cairns

Metro orders will receive free next day delivery. Consistent orders below $55.00 incl. GST may attract a $9.00 delivery fee. You will be notified prior to any charge.

Delivery is free of charge for orders greater that $165.00 incl. GST to: Mossman, Port Douglas, Mareeba, Kuranda, Atherton, Ravenshoe, Malanda, Innisfail, Tully, Cardwell, Ingham, Charters Towers, Ayr, Home Hill.

Free delivery terms may not apply to furniture items. Contact your Account Manager to obtain delivery fees, if any, that will apply to your order.

We reserve the right to vary delivery costs from time to time. Delivery is only available in eligible serviced areas.

For further information on delivery costs or delivery timescales, please contact your local warehouse.

Returns

You want to return something because it doesn’t suit, you aren’t happy with it, or its faulty? Easy.

With a local warehouse and sales team, we focus on personalised service – and that means cost savings for you. If you find you’ve ordered something incorrectly, it doesn’t do what you need, or it doesn’t work, simply refer to our three-step process.

To return an item, download the Goods Return Form and fax or email it to us at: -

cairns@tosco.com.au or Cairns FAX: 07 4051 3204

townsville@tosco.com.au or Townsville FAX: 07 4426 2829

We’ll then review your application and respond to your request. Your replacement or refund is processed. Easy.

Returns Policy:
Tosco Office National is committed to personalised service, and we want you to be happy with your purchase. Please read our returns policy carefully to ensure you understand your rights and our commitment to you.

Change of mind returns
If you wish to return an item because you have changed your mind about your purchase, Tosco Office National will offer you a credit or refund provided that:

  • You return the item within 14 days of purchase
  • The item is in re-saleable condition including that:
    • It is in its original packaging, including instructions manuals and all the accessories;
    • It is unworn, unopened, unused and in its original condition; and
    • The product is not one on which a change of mind return is not available (see below)

If these requirements are not satisfied, Tosco Office National reserves the right not to offer a credit or refund for the change of mind returns

Where goods have been purchased in specially for the customer, Tosco Office National reserve the right to charge a handling fee for any customer returns.

Goods on which a change of mind return is not available

The following categories are not eligible for return under change of mind:

  • Special Buy-ins
  • Clearance Items
  • Printer Cartridges
  • Toner Cartridges
  • Food and Beverages
  • First Aid

These products can still be returned if they are faulty.

Other Returns

Tosco Office National abides by all conditions as set down in Australian Consumer Law. We will accept product returns and provide you a credit, refund or repair where:

  • The product is faulty or is not acceptable quality

Under Australian consumer law, the manufacturer carries the warranty. Tosco Office National may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. The manufacturer reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.

Please be aware that data (including, but not limited to, images, music and video) may be lost during the repair process of electrical and electronic products. It is the responsibility of the customer to ensure that all personal data is deleted before return to Tosco Office National.

Faulty product is the responsibility of the manufacturer. Tosco Office National will handle the claim on your behalf.

The manufacturer may elect to replace items with refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.

Tosco Office National reserves the right to assess the condition and age of the returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.

Tosco Office National will arrange to collect goods that are faulty, at no charge to the customer.

Please note:
Refunds will be issued using your original payment method.

The risk in the goods remains with the customer until received by Tosco Office National.

Tosco Office National will always endeavour to process credits for same within the same trading month.

Click here to download a Goods Return Form

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